Refund & cancellation policy
Automatic refunds
If a top-up cannot be delivered to the toll account (for example, the plate number is invalid or the clearing provider is unavailable), the amount is refunded to the original card automatically. No action is required from you.
Discretionary refunds
If a top-up was successfully delivered but you believe the amount is wrong, write to billing@roadchargeae.org with the reference number from your email receipt. We reconcile with the clearing provider and respond within one working day.
Cases we cannot refund
- Top-ups credited to a plate number that was entered incorrectly by the user.
- Balance already consumed by subsequent toll trips.
- Charges from the toll operator unrelated to our service.
Timing
Automatic refunds reach the card within 5–7 working days depending on the issuing bank. Discretionary refunds are issued within 1–2 working days after approval.
How to request
Email billing@roadchargeae.org or message WhatsApp support. Include: reference number, plate details, approximate top-up time, and a short description of the issue.