Salik recharge online — common questions
Short answers about the salik recharge flow, fees, timing, refunds and support.
How does salik recharge online work on this site?
Open the Top up page, fill in mobile number with +971, emirate, category, plate code and digits, pick an amount in AED and confirm the payment on the secure checkout page. A receipt is emailed right after settlement.
How long does the top-up take?
Most transactions settle within a few minutes. In peak hours or during clearing network maintenance it may take up to two hours. If settlement cannot be completed, the amount is refunded automatically.
Which payment methods are accepted?
Major UAE-issued cards and most international cards. The exact set of logos is shown on the checkout page based on your location and card issuer.
Are there fees and limits?
A service fee is shown on the review screen before you authorise the payment. Minimum top-up is AED 10, maximum per transaction is AED 2000.
What if the payment is deducted but the balance is not credited?
Keep the reference number from the email receipt and send it to support@roadchargeae.org. Our team reconciles with the clearing provider and either credits the amount or refunds the card within one working day.
Is it safe to enter card details here?
Card data is entered on the secure checkout page provided by the payment processor. RoadChargeAE never sees the full card number — only a masked reference used to process the specific transaction you confirmed.
Can I get a refund?
Yes, within the conditions described in the refund policy. If the service cannot deliver the top-up, you get a full refund without having to ask.
How do I contact support?
WhatsApp and email are the fastest channels — see the contacts page. Support operates around the clock.
Which transport accounts can I top up?
UAE road toll tag accounts linked to a plate number. Smart transit cards such as Nol and Hafilat use their own operator channels and are not covered by this service.
Where can I use the balance after top-up?
Across the UAE road network wherever your toll tag is enabled. The service does not alter where your account is accepted — it only adds funds to the balance you already use.