Payment status

Check payment status

Enter the reference number from your email receipt. If settlement is still in progress, come back in a few minutes or contact support.

Reference number

Email used at checkout

Check status

If your top-up is still pending

Most transactions settle within a few minutes. If more than two hours have passed, send the reference and payment timestamp to support@roadchargeae.org. Refunds for undeliverable top-ups are issued automatically to the original card.